What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. This includes calendar data, email data, and phone numbers for SMS and voice communications. Our AI agents may also collect customer details (names, emails, phone numbers) on behalf of businesses to provide seamless customer service.
Do we process any sensitive personal information?
Some of the information may be considered "special" or "sensitive" in certain jurisdictions. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.
Do we collect any information from third parties?
We do not collect any information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. This includes processing calendar data, email data, and phone numbers to enable our AI assistant to manage calendar events, read/send emails, and conduct voice/SMS communications on your behalf. We may also process your information for other purposes with your consent.
In what situations and with which parties do we share personal information?
We do not sell your personal information. We only share data with service providers necessary to deliver our services, including telecommunications providers (for SMS/voice), payment processors (Stripe), and AI service providers. Customer data collected by our AI agents is used exclusively to serve that business's customers.
How do we keep your information safe?
We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
In Short:
We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information.
Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Calendar Integration Data (Google and Microsoft/Outlook). Our AI assistant integrates with both Google Calendar and Microsoft Outlook Calendar to help you manage your calendar events across platforms. When you connect your calendar accounts, we collect and process the following information:
Limited Data Storage: We only store the minimum necessary information including access tokens, calendar IDs, and event IDs for both Google and Microsoft calendar services. We do not store full calendar event content unless specifically required for the service you've requested.
API Compliance: Our use of calendar data adheres to both:
We only use your calendar data to provide and improve our AI assistant services, and we do not sell, rent, or share your calendar data with third parties except as necessary to provide our services or as required by law.
Email Integration Data (Gmail/Google and Microsoft/Outlook). Our AI assistant integrates with Gmail (Google) and Outlook (Microsoft) email services to help you read and send emails. When you connect your email accounts, we collect and process the following information:
Limited Email Data Storage: We only store the minimum necessary information including access tokens and account identifiers. We do not permanently store email content—emails are processed in real-time to fulfill your specific requests.
Email API Compliance: Our use of email data adheres to:
We only use your email data to provide and improve our AI assistant services, and we do not sell, rent, or share your email data with third parties except as necessary to provide our services or as required by law.
Phone Number and SMS/Voice Data. Our platform collects and processes phone numbers and messaging data to enable voice and SMS communications. This includes:
Customer Data Collected by AI Agents. Our AI agents interact with end-users (customers of our business clients) and may collect personal information during these interactions, including names, email addresses, phone numbers, appointment preferences, and other details relevant to the service being provided. This data is collected solely to serve the customer on behalf of that specific business and to provide a seamless, personalized customer experience. We do not sell, rent, or trade this information to third parties. Customer data is used exclusively to fulfill service requests and improve the customer experience for that business.
Consent for End-User Communications: When businesses use our platform to communicate with their customers, the business is responsible for obtaining appropriate consent from their customers to receive SMS and voice communications. We provide tools to help businesses manage opt-in/opt-out preferences.
Telecommunications Providers: To deliver SMS and voice communications, we work with the following telecommunications providers who process phone numbers and message data on our behalf:
TCPA and Messaging Compliance: Our services are designed to comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable international messaging regulations. We do not use phone numbers for marketing purposes without explicit consent. All transactional messages include opt-out instructions where required by law.
In Short:
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
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We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
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We do not sell your personal information. We only share data with service providers necessary to deliver our services.
We Do Not Sell Your Personal Information. We do not sell, rent, or trade your personal information to third parties for marketing or any other purposes. Customer data collected by our AI agents on behalf of businesses is used exclusively to serve that business's customers and provide an inclusive, personalized customer experience.
We may need to share your personal information in the following limited situations:
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We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.
To the extent these online tracking technologies are deemed to be a "sale"/"sharing" (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section "DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?"
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
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We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services.
We provide the AI Products through third-party service providers ("AI Service Providers"), including Google Cloud AI. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products for purposes outlined in "WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?" You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
Our AI Products are designed for the following functions:
Our AI assistant can access and interact with both Google Calendar and Microsoft Outlook Calendar when you grant permission. The AI assistant performs the following calendar-related functions across both platforms:
Platform-Specific Access: You can choose to connect either Google Calendar, Outlook Calendar, or both platforms. The AI assistant will only access the calendar platforms you explicitly authorize.
Data Minimization: Our AI assistant only accesses calendar information necessary to fulfill your specific requests across all connected platforms. We do not perform bulk calendar data processing or analysis beyond what's required for the requested service.
Our AI assistant can access and interact with Gmail (Google) and Outlook (Microsoft) email when you grant permission. The AI assistant performs the following email-related functions across both platforms:
Platform-Specific Access: You can choose to connect Gmail, Outlook email, or both platforms. The AI assistant will only access the email platforms you explicitly authorize.
Email Data Minimization: Our AI assistant only accesses email information necessary to fulfill your specific requests. We do not permanently store email content—emails are processed in real-time and not retained after the requested operation is complete.
Our AI assistant can make and receive phone calls and send SMS messages on behalf of businesses. The AI performs the following communication functions:
Telecommunications Providers: Voice and SMS services are delivered through our telecommunications partners (Twilio, Telnyx, SignalWire, MessageBird, Sinch). Phone numbers and message content are transmitted through these providers to deliver communications.
Call and Message Recording: Voice calls may be recorded for quality assurance and to enable AI transcription and response. SMS messages are logged for delivery confirmation and compliance purposes. Businesses can configure recording and retention settings according to their needs and applicable regulations.
All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.
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We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 2 years.
Calendar Data Retention (Google and Microsoft/Outlook): We store calendar access tokens, calendar IDs, and event IDs from both Google and Microsoft services only as long as you maintain active connections between your account and these calendar platforms. When you disconnect any calendar account (Google or Microsoft) or delete your account with us, we immediately delete all stored access credentials for the respective platform. We do not retain calendar event content beyond what's necessary for active session processing.
Email Data Retention (Gmail and Outlook): We store email access tokens from Google and Microsoft services only as long as you maintain active connections between your account and these email platforms. Email content is processed in real-time and is not permanently stored—we do not retain copies of your emails. When you disconnect any email account (Gmail or Outlook) or delete your account with us, we immediately delete all stored access credentials for the respective platform.
Phone Number and SMS/Voice Data Retention: We retain phone numbers and communication logs as follows:
When a business deletes their account, all associated end-user phone numbers and communication data are permanently deleted within 30 days unless retention is required by law.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
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We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
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Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have full control over your calendar integrations and can manage your data access at any time for both platforms:
You have full control over your email integrations and can manage your data access at any time for both platforms:
API Compliance and Limited Use: In accordance with both Google API Services User Data Policy and Microsoft API Terms of Use, we use your calendar and email data solely to provide the services you've requested. We do not use your data for advertising, nor do we allow humans to read your calendar or email data except when necessary for security purposes, to comply with applicable law, or when you provide explicit consent for specific purposes.
You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" to the SMS messages that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at privacy@trav-nex.com or privacy@wiil.io.
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We currently do not respond to Do-Not-Track signals as there is no uniform standard for recognition.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
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Yes, if you are a resident of certain US states, you are granted specific rights regarding access to your personal information.
Certain US states, such as California, Colorado, Connecticut, Virginia, and Utah, provide their residents with specific rights regarding their personal information. This section describes your rights under these laws if you are a resident of one of these states.
Depending on your state, you may have the right to:
To exercise these rights, please contact us using the details provided in "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?". We will verify your request using the information associated with your account or by requesting additional information. You may also designate an authorized agent to make a request on your behalf.
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Yes, depending on your location, you may have additional rights beyond those mentioned, such as those in the EEA, UK, Switzerland, and Canada discussed previously.
In addition to the rights outlined for residents of the EU, UK, Switzerland, Canada, and certain US states, other jurisdictions may provide specific privacy rights.
If you are located in a region with data protection laws that grant you rights not explicitly covered in this notice, please contact us. We are committed to complying with applicable data protection regulations and will address your request accordingly.
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Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.
If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
Last updated: March 29, 2026
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You can contact us by email at privacy@trav-nex.com or privacy@wiil.io, or by post.
If you have questions or comments about this notice, you may email us at privacy@trav-nex.com or privacy@wiil.io, or contact us by post at:
Travnex.
1177 Market Street
San Francisco, CA 94103
United States
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Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it.
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by contacting us at privacy@trav-nex.com or privacy@wiil.io.
We will respond to your request within 30 days or as otherwise required by applicable law.
